Welcome to SPESIALZ. These terms and conditions ("Terms") apply to all products produced, packed, stored, and delivered by us to the end user. By purchasing from our website or otherwise engaging with our services, you agree to be bound by these Terms. Please read them carefully.
1. Introduction
SPESIALZ is a manufacturer and distributor of frozen food products, with operations based in Ernakulam, Kerala, India. These Terms govern your purchase of our products and your use of our services.
2. Definitions
- "Products" refer to the frozen food items and any other goods offered by SPESIALZ.
- "You", "Customer", or "User" refers to any individual or entity purchasing or using our products.
- "We", "Us", or "Our" refers to SPESIALZ.
3. Product Information
The details of the products, including descriptions, weights, and prices, are subject to change at any time without notice. All product specifications provided are approximate and for reference purposes.
4. Purchases and Payments
- Customers must provide accurate and complete payment details for all orders.
- We accept various payment methods, as specified on our website.
- Prices are inclusive of any applicable taxes, such as VAT or GST, unless stated otherwise.
5. Manufacturing and Packaging
All products are manufactured and packaged in compliance with applicable food safety regulations and standards. We ensure the highest quality control during production and packaging processes.
6. Storage and Transportation
- Our products are stored and transported under strict conditions to maintain freshness and quality.
- Upon delivery, the customer is responsible for ensuring proper storage. We are not liable for any quality deterioration due to improper storage after delivery.
7. Delivery and Risk
- Delivery times provided are estimates and may vary based on logistics.
- The risk of loss or damage to the products passes to the customer upon delivery to the specified address.
8. Returns and Refunds
- Customers may initiate returns within 24 hours of receiving the product, provided the items are in their original packaging and condition.
- Refunds will be processed through the original method of payment after the return is reviewed and accepted.
9. User Responsibilities
- Customers agree to use the products for lawful purposes only and must follow all instructions for proper usage and storage.
- We are not liable for any misuse or failure to follow usage guidelines.
10. Intellectual Property
All intellectual property, including but not limited to trademarks, logos, images, and website content, remains the property of SPESIALZ. No rights or licenses are granted to customers or third parties without our express consent.
11. Limitation of Liability
SPESIALZ will not be liable for any indirect, special, or consequential damages arising from the use or misuse of our products or services, including, but not limited to, loss of profits, loss of data, or any other losses.
12. Dispute Resolution
Any disputes arising out of or in connection with these Terms will be resolved through binding arbitration in Ernakulam, Kerala, India, under Indian law. Both parties agree to submit to the jurisdiction of the courts of Ernakulam, Kerala, for any necessary legal proceedings.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Any updates or changes will be posted on our website, and continued use of our products and services following these changes constitutes your acceptance of the revised Terms.
14. Contact Information
For any inquiries, complaints, or further information regarding these Terms, please contact us at:
Phone: +91 7736077166
Email: customercare@spesialz.com
Address: [cmatraders@gmail.com], Ernakulam, Kerala, India.
15. Governing Law
These Terms and any transactions between us shall be governed by and construed in accordance with the laws of India, and specifically under the jurisdiction of the courts in Ernakulam, Kerala.
By purchasing from SPESIALZ, you agree to these Terms and Conditions. We are committed to providing quality products and customer satisfaction.
