1. Production Time - All our snack items are produced according to the highest quality standards. Production times may vary depending on the product and order size. Typically, product will be delivered within 120-150 minutes after an order is placed.
2. Packing - Our products are packed in secure, tamper-proof packaging that ensures freshness and protects the items during transit. Each product is sealed and labelled according to regulatory and safety standards.
3. Storage - Products are stored in a climate-controlled warehouse to maintain their quality and freshness until they are shipped.
4. Order Processing - Orders are processed on business days (Monday-Saturday, excluding public holidays). Orders placed on weekends or public holidays will be processed the next business day. - Customers will receive a confirmation email once their order is processed.
5. Shipping Methods and Transit Times - Standard Shipping: Delivered within 120-150 minutes. - Expedited Shipping: Delivered within 90-120 minutes. - Shipping times commence from the date of shipping rather than the date of order and can vary depending on the destination and other factors like customs delays.
6. Shipping & Delivery Charges - Shipping charges vary based on the selected shipping method, package weight, and delivery location. Exact costs will be calculated at checkout according to the items in your order and the shipping address. - We only deliver to specific pin codes where we can guarantee service quality. To ensure consistency, a standard delivery charge of ₹60 will apply to all orders below ₹249, while orders equal to or above ₹249 qualify for free delivery.
7. Tracking Your Order - Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order through our logistics partner’s website.
8. Delivery - Deliveries are made to the shipping address provided at checkout. Please ensure this address is accurate to prevent delays. - If you are not at home during delivery, our carriers will leave a notice card with information on how to collect your package or rearrange delivery.
9. Damaged or Lost Orders - If you receive your order damaged, please contact us immediately with photographic evidence so we can resolve the issue. - In the rare event that an order is lost in transit, we will investigate with the carrier and, if necessary, send a replacement or issue a refund.
10. Returns and Exchanges - Due to the perishable nature of our products, returns and exchanges are generally not accepted. Exceptions may be made for products that are defective or not as described.
11. Customer Service - For any queries or concerns regarding your order, please contact our customer service team at [Customer Service Email:customercare@spesialz.com/Phone:7736077166]. We are available from [9AM-6PM] to assist you.
